COOKIES POLICY

Effective date: 23.06.2026
Last updated: 23.06.2026

This Cookies Policy explains how “FERRYONE” OOD uses cookies, local storage, session storage, SDKs, pixels and similar technologies on the website www.ferryone.com and the related FERRYONE online services.

1) What are cookies

Cookies are small text files stored on your device when you visit websites. Similar technologies, such as local storage, session storage, SDKs, pixels and identifiers, may store or access information on your device.

These technologies help the website and booking flow function properly, remain secure, maintain basic settings and, where you have given consent, allow us to analyze website usage and measure advertising campaigns.

2) Types of cookies and similar technologies we use

FERRYONE uses the following categories of cookies and similar technologies:

2.1. Essential cookies and storage

These cookies and storage items are necessary for the proper operation, security and basic functionality of the website and cannot be disabled through the cookie banner.

They include technologies related to:

website navigation;
session management;
authentication and sign in;
CSRF, abuse and fraud protection;
storing your cookie consent choice;
language preferences where necessary for normal use of the website;
local/session storage required for navigation and booking flow;
booking flow state;
checkout flow;
payment flow;
payments via a virtual POS (VPOS) provided by DSK Bank AD;
basic site operation.

During payment, you may be redirected to the secure payment environment of the bank or payment provider, where technically necessary cookies/technologies may be used to complete the payment, security and authentication process.

Essential cookies and storage items are always active and do not require user consent.

2.2. Analytics cookies

We may use analytics tools to collect aggregated or anonymized information about website usage in order to improve our services, performance, stability and user experience.

Analytics tools are loaded only after explicit user consent.

If an analytics tool is also used for advertising measurement, conversion tracking, remarketing or sending advertising events, it is activated only where consent has also been given for Advertising & Measurement.

2.3. Advertising & Measurement

We may use advertising and measurement technologies provided by third parties, such as Google and Meta/Facebook, for:

Google Ads conversion tracking;
Meta Pixel;
remarketing;
measuring advertising campaign performance;
advertising performance measurement;
conversion events;
audiences and advertising personalization, where applicable.

These technologies are used only after explicit user consent.

Without consent for this category, we do not load advertising pixels, advertising SDKs, remarketing technologies or advertising identifiers for these purposes.

3) Third-party services

FERRYONE uses third-party services that may place cookies, storage items or identifiers where necessary for the respective functionality or where you have given consent.

Such providers may include:

DSK Bank AD (VPOS) – card payment processing in a secure payment environment;
Google – Sign-In and, with consent, analytics, advertising and measurement tools;
Meta (Facebook) – Sign-In and, with consent, advertising and measurement tools;
Apple – Sign in with Apple, where available;
Amazon Web Services (AWS) – server infrastructure and basic technical operation of the Platform;
support, email, security, monitoring or other technical service providers, where necessary for the operation of the Platform.

These providers process data in accordance with their own privacy policies, terms and applicable contractual/legal roles.

Indicative categories may include:

Cookie categories, providers and typical duration
Category	Provider/source	Purpose	When activated	Typical duration
Essential	FERRYONE	Session, security, booking flow, checkout, cookie consent	Always active	Session or up to 12 months
Essential	DSK Bank AD / VPOS	Payment, payment session, security, 3D Secure/SCA	During payment	According to the payment process/bank
Essential	AWS / infrastructure	Basic technical operation, security, logs	Always active	According to technical necessity
Analytics	Google or another analytics provider	Statistics and website improvement	Only after consent	Up to 14 months or according to settings
Advertising & Measurement	Google Ads / Meta Pixel	Conversion tracking, remarketing, advertising measurement	Only after consent	Typically 6–12 months or according to the provider
Sign in	Google / Meta / Apple	Social login / identification	When chosen by the user	According to the provider

We maintain an up-to-date Cookie List on the website where applicable.

4) Managing cookies

When you first visit the website, you will be informed about the use of cookies and similar technologies through a cookie banner.

You can:

Accept all;
Reject all optional;
Customize your preferences by category.

Optional categories are not activated before you give consent.

You can change your choice at any time via “Cookie Settings” — a permanent link in the website footer.

You can also manage or delete cookies through your browser settings. Please note that restricting or deleting certain essential cookies/technologies may affect the basic functionality of the website, including sign in, booking flow, checkout or payment flow.

5) Changes to this Cookies Policy

“FERRYONE” OOD reserves the right to update this Cookies Policy due to changes in the Platform, providers, technologies used, legal requirements or internal processes.

Any changes will be published on this page with an updated “Last updated” date.

In case of a material change in categories or providers, we may request a new choice through the cookie banner or Cookie Settings.

6) Contact

If you have any questions regarding the use of cookies and similar technologies, contact us at: privacy@ferryone.com
(general support: support@ferryone.com).

This Cookies Policy is adopted by “FERRYONE” OOD and enters into force as of the “Last updated” date stated above.

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