Frequently asked questions
Find answers to common questions about searching, booking and accessing ferry reservations with FerryOne.
Searching and booking
How do I book a ferry ticket with FerryOne?
Select your route, travel date and travel details. Review the available departures, choose your trip, add the required passenger information and available options, and complete the payment online.
Which ferry routes and operators can I book?
The search shows the routes, departures and ferry operators currently available for booking through FerryOne. Availability depends on the selected journey and travel date.
Can I make a round-trip booking?
Yes. Select Round trip in the search form and enter both the departure and return dates. Available sailings are shown separately for each direction.
Can I book without creating an account?
Yes. You can complete a booking as a guest. Creating or using a FerryOne account allows you to keep supported reservations together in My reservations.
Passengers, vehicles and pets
Can I book a ferry ticket with a vehicle?
Yes, when vehicles are supported for the selected route and ferry operator. The available vehicle types are shown during the booking process.
Can I travel with a pet?
You can add a pet when pets are allowed by the selected ferry operator and route. The available pet and accommodation options are shown during booking.
Can I add a seat, cabin or extra service?
Available seats, cabins, accommodation and extra services are shown after you select a trip. The options depend on the ferry operator, vessel, route and fare.
Payment and confirmation
How can I pay for my booking?
You can pay online by supported payment card. Card payments are securely processed through the DSK Bank payment environment.
How will I receive my booking details?
After the payment and booking are confirmed, the booking details and available ticket information are sent to the email address provided during the booking process.
What should I do if my payment is unsuccessful?
Check that the card details are correct and that your card supports online payments. If the booking remains available, follow the instructions shown on the payment page or contact FerryOne support for assistance. Do not start repeated payment attempts if the page reports a limit or an expired payment.
Access, changes and cancellations
How can I find my booking?
Open Find booking and enter your FerryOne booking code together with the requested verification information. Signed-in users can also view supported reservations from My reservations.
Can I change or cancel a booking?
Changes and cancellations depend on the selected fare and the ferry operator's conditions. Contact FerryOne support for assistance with the options available for your booking. Fees or fare differences may apply.
How do I contact FerryOne support?
Use the FerryOne contact page or email support@ferryone.com. Include your FerryOne booking code when your question concerns an existing reservation, but do not send payment card details.